We collect only what we need to book your cleaning and communicate with you. We never sell your data. Card payments are handled by our payment processor — we don't store your full card number. You can ask us to delete your data at any time.
Who We Are
This Privacy Policy explains how Bristlehome LLC ("Bristlehome," "we," "us," or "our"), a Connecticut limited liability company headquartered in Waterbury, Connecticut, collects, uses, and protects information about you when you use our website, book our services, or otherwise interact with us.
By using our website or booking a service, you agree to the practices described in this Policy.
Information We Collect
We collect information you provide directly when you book a service, request a quote, sign up for recurring cleaning, or contact us. This typically includes:
- Contact details: name, email address, phone number
- Service address: the property where you'd like us to clean
- Home details: bedrooms, bathrooms, square footage, access instructions, preferences
- Booking preferences: service type, frequency, date, time window, any special requests or add-ons
- Payment information: handled by our payment processor — see Section 4 below
- Communications: messages you send us (email, text, phone) and notes we make about your service
We also automatically collect limited technical information from your browser or device: IP address, browser type, pages viewed, referring URL, and timestamps. This helps us improve the site and detect abuse.
How We Use Your Information
We use your information only to operate our cleaning service and keep you informed. Specifically, we use it to:
- Schedule, perform, and follow up on cleaning visits
- Send appointment confirmations, reminders, and invoices
- Respond to questions, quote requests, and support messages
- Process payments through our payment processor
- Send occasional service-related emails (e.g., seasonal check-ins, policy updates)
- Detect and prevent fraud, abuse, or misuse of our service
- Comply with applicable laws, tax, and accounting obligations
We do not use your information for advertising purposes. We do not sell your personal information to anyone.
Payment Data
Bristlehome does not store full credit card numbers on our own systems. Payment card data is captured and tokenized directly by our payment processor, which is certified to the Payment Card Industry Data Security Standard (PCI DSS).
When you save a card on file for recurring service, we receive only a secure token and the last four digits of your card for your reference. The full card number and CVV are held by our payment processor under their own privacy and security policies.
How We Share Information
We share personal information only in the following limited situations:
- Our cleaners: the cleaner(s) assigned to your home receive your address, access instructions, and relevant preferences so they can perform the service
- Service providers: payment processors, hosting providers, email and SMS providers, scheduling software, and similar vendors who operate parts of our infrastructure
- Legal compliance: when required by law, subpoena, or valid government request; or to protect the safety, rights, or property of Bristlehome, our clients, or our cleaners
- Business transfers: if Bristlehome is acquired, merged, or sells assets, customer data may transfer to the new owner under terms at least as protective as this Policy
We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
Cookies & Analytics
Our website uses a small number of cookies: strictly necessary cookies to keep your session working, and analytics cookies to help us understand which pages people visit and where the site needs improvement. We may use a privacy-respecting analytics provider.
You can disable cookies in your browser settings. Disabling strictly necessary cookies may prevent the booking form from functioning.
Data Retention
We keep your information only as long as we reasonably need it:
- Active client records: while you remain an active client and for 3 years after your last service
- Booking history & invoices: 7 years, for tax and accounting purposes
- Marketing communications: until you unsubscribe
- Inquiries that did not result in a booking: 12 months
When a retention period ends, we delete or anonymize the information unless a longer period is required by law.
Connecticut Privacy Rights
If you are a Connecticut resident, the Connecticut Data Privacy Act (CTDPA) gives you the right to:
- Access: confirm whether we process your personal data, and obtain a copy
- Correct: ask us to correct inaccurate information
- Delete: ask us to delete your personal information
- Portability: receive a copy of your data in a usable format
- Opt-out: opt out of targeted advertising, profiling, or sale of your data (we don't do any of these, but the right still exists)
To exercise any of these rights, email us at the address in Section 12 below. We will respond within 45 days as required by Connecticut law. There is no fee to exercise your rights unless a request is unfounded or excessive.
If we decline a request, you may appeal. If our response to your appeal is unsatisfactory, you may contact the Connecticut Attorney General's Office at portal.ct.gov/ag.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including TLS encryption in transit, limited internal access, strong passwords, and secure third-party processors for payments and hosting.
No system is perfectly secure. If we ever detect a breach that materially affects your personal information, we will notify you as required by Connecticut law.
Children's Privacy
Our services are directed at adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Changes to this Policy
We may update this Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top and, where appropriate, notify you by email. Continued use of our services after an update means you accept the revised Policy.
Contact Us
Questions, concerns, or requests about this Policy or your personal data:
- Email: privacy@bristlehome.com
- Mail: Bristlehome LLC, Attn: Privacy, Waterbury, Connecticut
- Phone: (860) 555-0110