By booking with Bristlehome, you agree to pay after your clean is complete, give us reasonable access to your home, and let us know at least 24 hours in advance if you need to cancel. We guarantee our work — if something isn't right, we'll come back and re-clean it at no charge within 24 hours.
Agreement to Terms
These Terms of Service ("Terms") form a legally binding agreement between you ("Client," "you," or "your") and Bristlehome LLC ("Bristlehome," "we," "us," or "our"), a Connecticut limited liability company headquartered in Waterbury.
By booking a service — through our website, by phone, by text, or by email — you confirm that you have read, understood, and agree to these Terms in full. If you do not agree, do not book our services.
Your electronic acceptance (including clicking "Save Card & Confirm" on our booking form, or confirming by reply) has the same legal effect as a handwritten signature under Connecticut's Uniform Electronic Transactions Act (Conn. Gen. Stat. § 1-266 et seq.).
Our Services
Bristlehome provides residential and commercial cleaning services across Connecticut, including standard cleans, deep cleans, move-in/move-out cleans, post-construction cleans, seasonal cleans, post-party cleans, and scheduled commercial contracts. The specific tasks included in each service tier are described on our website and in our booking confirmations.
We reserve the right to modify, add, or discontinue service tiers, add-ons, or pricing. Existing bookings will be honored at the price quoted at time of booking.
Bookings & Scheduling
Bookings are confirmed when you receive a written confirmation (email or text) with a date, time window, and service scope. A card-on-file is required for most bookings; it will not be charged until after service completion (see Section 5).
We schedule in time windows rather than exact minute-by-minute arrivals. We will notify you if we expect to run more than 30 minutes past the start of your window.
You are responsible for ensuring our team has safe and clear access at the scheduled time, including gate codes, keys, garage codes, or being present. If we cannot access the home after 15 minutes of waiting, the appointment is treated as a same-day cancellation and billed under Section 4.
Cancellations & No-Shows
You may cancel or reschedule a booking at no charge with at least 24 hours' notice. Shorter notice is subject to the following:
- Under 24 hours: a $50 cancellation fee
- Same-day cancellation or no-show (including inability to access the home): the full price of the booked service
For recurring clients, missing a scheduled visit does not count as a cancellation of the recurring plan itself; your next regularly scheduled visit will proceed as planned unless you separately pause or cancel the recurring plan.
Cancellations by Bristlehome (due to weather, illness, safety, or other unavoidable reasons) are never billed. We will reschedule you at the earliest available slot.
Payment Terms
Unless otherwise agreed in writing, payment is due on the day of service, automatically charged to the card you provided at booking after the cleaning is complete.
- One-time cleans: charged immediately after service completion
- Recurring cleans: charged after each individual visit
- Commercial contracts: billed monthly on terms agreed in a separate service agreement
All prices are quoted as estimates based on the information you provide at booking. If the actual condition of your home materially differs from what was described, or if add-on services are requested on the day of service, we will notify you and obtain your approval before performing additional work.
Card data is handled by our PCI-DSS-certified payment processor. We do not store full card numbers on our systems. See our Privacy Policy for details.
Failed payments accrue a $15 returned-payment fee; balances unpaid after 30 days may be referred to collections and accrue interest at the maximum rate permitted by Connecticut law.
Tips
Tips are always optional and never expected. If you choose to tip, 100% goes directly to the cleaner(s) assigned to your visit. Tips can be added through the booking system or given in cash.
Service Guarantee
We stand behind every visit. If you are not satisfied with any area of your clean, contact us within 24 hours of service completion and we will return to re-clean the area at no charge.
Re-cleans must be requested within the 24-hour window. After 24 hours we cannot guarantee that the condition hasn't changed due to normal use.
Client Responsibilities
To ensure a safe and effective clean, you agree to:
- Provide accurate information about your home (square footage, bedrooms, bathrooms, pets, special requirements)
- Secure pets before our arrival — we love animals, but unsecured pets may prevent us from completing certain areas safely
- Disclose any hazards (mold, hoarding conditions, infestations, biohazards) before the visit
- Clear surfaces of valuables, fragile items, cash, medications, firearms, and sensitive documents
- Flag any items or surfaces requiring special handling or products (antiques, unsealed natural stone, specialty finishes)
- Provide safe, clear access at the scheduled time
Damage & Liability
Bristlehome is fully insured and bonded. In the rare event of accidental damage caused by our team, please notify us within 24 hours of the visit. We will investigate, file a claim where appropriate, and work to repair or replace the item up to the limits of our insurance policy.
We are not liable for:
- Pre-existing damage
- Items left in walkways, unstable positions, or in obvious disrepair
- Damage caused by surfaces, finishes, or fixtures in poor, non-obvious condition (e.g., adhesive failing on a mirror, unsealed grout, compromised sub-surfaces)
- Loss or damage to cash, valuables, firearms, medications, controlled substances, or sensitive documents left accessible
- Issues not reported within 24 hours of service completion
Recurring Services
Recurring plans (weekly, biweekly, monthly, or other cadences) are billed per visit, not upfront. You may pause or cancel a recurring plan at any time with at least 24 hours' notice before the next scheduled visit.
Prices for recurring plans are reviewed annually. We will give at least 30 days' notice before any price change takes effect.
Recurring plans are assigned a consistent cleaning team where feasible, though substitutions may be necessary for illness, vacation, or scheduling.
Right to Refuse Service
We reserve the right to refuse or discontinue service at our sole discretion, including (without limitation) situations involving:
- Unsafe conditions (structural, biohazard, infestation, smoke)
- Excessive clutter or hoarding beyond the scope of a cleaning service
- Active illegal activity on premises
- Harassment, threats, or hostile behavior toward our team
- Any condition we reasonably believe endangers our team's safety, health, or wellbeing
In any such case, we will stop work, notify you immediately, and bill only for time already worked and a fair proportion of the scheduled rate.
Intellectual Property
The Bristlehome name, logo, marks, site design, text, and graphics are owned by Bristlehome LLC and protected by U.S. copyright and trademark laws. You may not copy, reproduce, or use our marks without written permission.
Dispute Resolution
We prefer to resolve disputes directly and quickly. Before filing any legal action, please contact us at support@bristlehome.com and give us 30 days to attempt to resolve the matter in good faith.
If we can't resolve a dispute informally, you and Bristlehome agree to resolve the matter through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will take place in Waterbury, Connecticut, unless both parties agree to another venue or to online proceedings.
The arbitrator's decision is final and enforceable in any court of competent jurisdiction. Each party bears its own costs unless the arbitrator orders otherwise.
Limitation of Liability
To the maximum extent permitted by Connecticut law, Bristlehome's total liability for any claim arising out of or relating to our services shall not exceed the amount you paid us for the specific visit giving rise to the claim.
We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost data, lost business opportunity, or loss of use, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits liability that cannot be limited under applicable law (including, for example, gross negligence or willful misconduct).
Governing Law
These Terms are governed by the laws of the State of Connecticut, without regard to its conflict of laws principles. Any action permitted under Section 13 to be brought in court (e.g., small claims) must be filed in a state or federal court located in New Haven County, Connecticut.
Changes to Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top and, where we have your email, notify you. The updated Terms take effect immediately for new bookings and 15 days after posting for existing recurring plans.
If you do not agree to updated Terms, your remedy is to cancel your recurring plan (if any) and stop using our services before the updated Terms take effect for you.
Contact
For questions about these Terms:
- Email: support@bristlehome.com
- Mail: Bristlehome LLC, Waterbury, Connecticut
- Phone: (860) 555-0110